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Liability
Information: |
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IN ALL CIRCUMSTANCES City Plumbing & Electric Supply Co.( CPESUPPLY.COM'S)
MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD.
CPESUPPLY.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR
ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS
RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT.
CPESUPPLY.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST
THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF
BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT CPESUPPLY.COM
HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES. |
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General
Return Information: |
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HOLD ONTO THE ORIGINAL BOXES AND PACKAGING.
We will only accept a return if a Return Goods Authorization number (RGA)
has been issued, the product is returned in the original manufacturer's
packaging, and it has been less than 30 days since the order was received.
Restocking fees will apply on all returns that are incorrectly ordered,
returning instead of replacing per our policy, etc. |
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Wrong
Products Received: |
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It is very rare that you will receive an
incorrect product; we double-check all orders before we ship them. However,
if we made a mistake/error in shipping, please
notify us within 2 business days of receiving your order. We will
then issue an RGA number and return instructions on how and where to return
the product. Please do not ship anything back without an RGA and those
instructions. |
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If you
ordered the wrong product: |
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If you made an error and ordered the wrong
products (from the items that are listed on our web page; not special quoted
products), and wish to return the product; please
contact
us to request an RGA number and return instructions. Returns MUST
have an RGA in order to be processed correctly, so please wait for us to
send you that information. |
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Damaged
Shipment: |
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We must be
notified of any damage (or other problems) and be provided with any and
all additional information within 2 business days of you receiving
your products. Once you have determined that the products shipped to you
were received damaged, you need to notify us and the carrier (ie.
UPS,FedEx, or US Postal, etc.) within 2 days. At time of delivery, if
the packaging appears damaged on the outside, please refuse to accept it
from the carrier, and let us know immediately, or please make sure when
signing the shipper's proof-of-delivery slip (on deliveries requiring a
signature), you include a note stating the package is or appears to be
damaged. |
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Defective
Products: |
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Within thirty (30) days of receiving your
order, if any product proves to be defective, please
contact us immediately. Please DO NOT return the product back without
contacting us first and receiving an RGA number and the necessary return
instructions. After receiving the defective merchandise, we will test it if
need be, and we will ship back to you (at our expense) a non-defective
replacement product. |
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Warranty
Returns &
Repairs: |
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Cpesupply.com honors all manufacturer warranties
for our products. If you are experiencing an issue with a product purchased
through Cpesupply.com that is still covered by a valid manufacturer's
warranty, please contact a Customer Service Representative. Cpesupply.com
will advise you of the next steps for getting your replacement as fast as
possible. In some cases this will require you to troubleshoot the issue with
the manufacturer directly to obtain a case or claim number. Because of the
nature of warranty claims, this process can sometimes take several business
days. We will do everything we can to minimize the wait and resolve your
issue. In many cases, larger items that
are malfunctioning will not be eligible for a whole unit exchange; examples
inlcude boilers, water heaters , and appliances. Warranty policies for such
items typically cover parts only and labor costs are rarely covered. Most
manufacturer warranties will allow for replacement only. Items are generally
not eligible to return for credit. Customers are responsible for the
shipping costs to send the warranty item back to us and Cpesupply.com will
pay the shipping costs to send out the replacement.
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Non-Returnable Items: |
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There are products we offer that are
not returnable unless they are defective; please be aware of this
when placing your order.
- Items that are heavy or large (items that
ship by freight lines) may NOT be returned.
- Items that were received by the customer more
than 30 days ago.
- Also, items that are "special ordered/quoted"
cannot be canceled or returned.
- Items stated as non-returnable on the page
from which they are ordered
- Items that have been installed
- Items that have sanitary issues such as
toilet and bidet seats unless they have not been removed from
the packaging.
- Special Color Items
- Items that are not brand new and/or missing
any of the manufacturer's packaging.
- Items that have been cut-to-order.
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Any
Questions? |
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If you have any
other return questions, please
contact us
before
placing your order. |
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Request RGA: |
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If you have read
and understand our return policy you can
Request an RGA. |
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